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What our customers say

At Coals2U we care about our customers and how they find working with us. That's why we listen to what you have to say, and the ways in which we can make our service better for you. Here is a selection of what some of our customers have had to say:

“Excellent. Easy to order. Fast and reliable delivery. Good price. Very impressed with your delivery, call before and the way you always stack the bags neatly and in a suitable location if we are out.”
Graeme Dymond

“Absolutely brilliant service. We switched to you some time ago when our previous delivery man retired and new refused to deliver to rear of property because it involved carrying a short distance. Your delivery man, Raymond, is always cheerful and reliable. Very pleased. As good as any. Burns cleanly and is slow burning while delivering excellent heat.”
Tom Swale

“Very pleased with Coals2u...all the information I need is shown, so simple to order and if requested then a telephone call is received to confirm when the delivery will be. I have used a few different fuels but find the Homefire Ovals to be excellent as they have a great heat output, will slumber all night and no wastage at all, so easy all round.”
Ms T Taylor

“Well impressed, cheaper than local and very easy to use website.”

“Very good service, thank you.  I will certainly use this service again. The Homefire is excellent and this is the fuel that I will order in future. Service and delivery were both very good.  The web-site is very slick and professional.”
John Murray

“Excellent service with helpful and polite delivery men.”
Phyllis Smith

“Excellent . Very good person who delivered. Very happy with you - would not look for another company to deal with - you are perfect for our needs.”
Charles Greeney

“Simple system for ordering.  Ability to re-order previous orders.  Delivery is efficient and love the fact you load it all into my coal shed.... especially when I forgot I left a branch in there.”
Sharon Kennedy

“This is probably the third time I have ordered from Coals2u and each time, the service and punctuality have been excellent and I will order my fuel from you as and when required.”
Peter Jones

“Very happy with the customer service and the happy delivery men which makes a change from some of the grumps that deliver to us :-)”
Moon Willow

“This is the first time that I have used CPL and I have to say that I'm very pleased with everything. Good service and an excellent delivery driver when the order was delivered. I've purchased your Wildfire product for the first time and so far it is excellent. It light's easily and burns nice and hot for a long time.”
Paul Dale

“Excellent service once again thank you. As previously purchased, coal spot on. Have to say your driver, Philip was kind, helpful and attentive. Philip deserves to know that he makes the Coals2U product worth buying for such great service.”
Simon W

“I am very pleased with the service provided by Coals2u from the ease and convenience of ordering online through to the telephone confirmation of when delivery will be made and the actual no fuss delivery itself. Excellent all round.”
Paul, Essex

“Customer service is very good. As requested, I'm always called the day before delivery. The Homefire smokeless fuel is very good value for money.  Plenty of heat and slow burning.”
K Perry

“Convenient, good value, good customer service. Like the 25kg bags, really pleased they were left as requested behind the gate. Very fast delivery and good communication.”

"Bought stoveheat premium for use in raybun and wildfire for open fire. both burn extremely well, give steady warmth and fine ash - easy to clean up.”
Hugh Fairbairn

“Excellent service with friendly drivers. From my experience best smokeless fuel.”
Geoff Buckle

"I just want to say thankyou to everyone for sorting out my delivery and getting to me in time for christmas. Merry Christmas to you all and thankyou for being such a good company to do business with."