Help Centre
If you are not satisfied with your purchase for any reason, please contact us within 14 days of receipt on the telephone number displayed at the top of this website. We will arrange to collect the goods and process a refund. We will refund you in full within 14 days of collecting the goods, providing goods are returned unused and in original packaging and condition.
We will only refund you using the same credit or debit card used to pay for the goods.
To exchange an item please visit your nearest cash & carry depot where you’ll be able to exchange your order on the spot (subject to availability).
If you prefer to use our other returns methods, simply return the unwanted item following our returns procedure and place a new order online for the product you'd like. It may take up to 14 days for the refund for your original product to be processed, from the date you send it back to us.
How long do I have to exchange a product?
In line with our returns policy, you have up to 14 days to exchange a product from the date of purchase or the date you received your order.
If you cancel your order before it is despatched, we will refund you in full within 14 days of being informed of your decision to cancel.
If you decide to return your order, we will refund you in full within 14 days of collecting the goods, providing goods are returned unused and in original packaging and condition.
We will only refund you using the same credit or debit card used to pay for the goods.
If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately; please allow a little extra time before contacting us.
For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period please email our customer service team or call us on the telephone number displayed at the top of this website.
With over 40 delivery depots nationwide, we are the only online coal and firewood supplier who does not regularly need to rely on other companies to handle the delivery. For all products up to 50kg in weight, our dedicated delivery drivers will deliver direct to your log store or coal bunker, saving you the trouble of having to move product yourself.
As the UK's premier supplier of coal, smokeless coal and firewood we are able to offer our customers a number of ways to save money. These include:
- A choice of Good, Better or Best in most product categories, allowing our customers to choose the product that best suits their needs and their budget
- Volume discounts on most products, so the more you buy - the more you save
- Regular special offers and promotions throughout the year. The largest and most generous of which is our Summer Sale that runs from May to September, which offers our customers significant savings on the normal winter price. By delivering your fuel in our less busy period, we can reduce our costs which we then pass on to you in the form of lower prices.
All prices displayed include Value Added Tax (VAT).
VAT on solid fuel for domestic home heating purposes is calculated at 5%.
VAT for all other products is calculated at the standard rate of 20%.
Tell your friends about us and we’ll not only give them 10% off their first order, we’ll also give you 10% off your next order over £50.
It couldn’t be easier. Tell them in person to use just your name, or share by email, Facebook or Messenger.
We supply our fantastic range of products to a wide number of countries worldwide. To find out whether we are able to deliver internationally to you, please contact Customer Services on the number above.
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You are entitled to view this website, download and use information on the site and print out a single hard copy of any part of the site solely for your own use. Any other use is strictly prohibited without CPL Distribution's prior written consent.