Help Centre
Delivery
Our unique fireside delivery service
Having delivered solid fuel since the 18th Century, we know a thing or two about what our customers want. We offer an outstanding nationwide delivery service and still deliver bags of coal and firewood from our 40 plus depots across the UK.
How long does a pallet delivery take?
Pallet delivery:5-7 working days, unless otherwise stated within the individual product description, though we will do our very best to get to you sooner. If we anticipate taking any longer than this, one of our customer service team will be in touch...
Cash & Carry locations across the UK
Solid Fuel Advice
How can I benefit from using CPL smokeless fuels?
CPL smokeless fuels produce a consistently higher heat and can last as much as 40% longer than ordinary house coal.
How to get the best from your solid fuel appliance
Different fires, fuels and appliances all work and perform in different ways. However, there are certain things you can do that will help you get the best results from whatever you’re using. Follow these simple steps and you’ll be warm and cosy in no time.
Why does the size of smokeless coal matter?
We often get asked why we make so many different smokeless fuels, and part of the reason is the size of the briquette, which has a dramatic effect on fire performance.
What's the perfect coal to burn at Christmas?
Let’s be honest, there’s enough to do at Christmas without having to worry about spending even more precious time getting your fire going.
What are the benefits of solid fuel?
On a cold winter night, there’s nothing better than putting your feet up in front of a real fire with its dancing flames and warm glow.
What are the benefits of Homefire Smokeless Fuels?
Today, more and more people are rediscovering the joy of a real fire, whether it’s by opening up existing fires and chimneys, or investing in the new generation of glass fronted stoves.
A real fire can make a huge impact in your home and if you want...
Why is it so important to only burn washed coal?
We only sell washed house coal. This means that all of our coal has been washed of impurities which include soil, stones, and in extreme cases, machine parts or tools used during the mining process.
How do I light my coal fire?
Lighting a coal fire needn't be a challenge. The secret to a great fire is to create a small combustion chamber that your fire can take hold of, and quickly grow to a high temperature.
Can I burn smokeless coal and kiln dried logs together?
Burning coal and logs together can produce a gorgeous fire mixing the aroma and long flames of a log fire with the high heat output and longevity of solid fuel.
What is coal?
You may think of coal as just chunks of black stuff that we’ve been digging out of the earth for 100s of years. However, there’s a lot more to coal than meets the eye.
Firewood Advice
What is the Ready to Burn Scheme?
The Ready to Burn scheme, which is backed by the government, is designed to promote the burning of dry firewood.
All you need to know about burning firewood
CPL is amongst the nation’s top suppliers of firewood and aims to provide the widest range of choice for customers who want to order wood online. The following guide is designed to help you select and burn firewood safely and efficiently.
How do I light a log fire?
We've got some top tips to keep those fireplace logs crackling
What are the problems of burning wet wood?
Burning wet firewood can result in two very serious problems associated with condensation in the chimney.
A customer's tale: The true cost of burning wet wood
We sometimes hear stories from our customers, who have tried to save themselves a few pennies by collecting their own firewood from the local woods, or buying it cheap off the back of a lorry.
Hardwood versus softwood
For the majority of fuel burners, hardwood logs would be the best choice. This is because they are much denser and therefore produce more heat and last longer. However, softwood does light more easily making it better for kindling.
Which hardwood?
...
Can I burn smokeless coal and kiln dried logs together?
Burning coal and logs together can produce a gorgeous fire mixing the aroma and long flames of a log fire with the high heat output and longevity of solid fuel.
What fuels can I burn in a multi-fuel stove?
There’s a huge variety of options when it comes to choosing your fuel for a multi-fuel stove so we’ve put together a quick guide to help you find the one that’s right for you.
How to Guides
How do I light my coal fire?
Lighting a coal fire needn't be a challenge. The secret to a great fire is to create a small combustion chamber that your fire can take hold of, and quickly grow to a high temperature.
How do I light a log fire?
We've got some top tips to keep those fireplace logs crackling
How to keep your fire and chimney safe
Simple steps that will help keep you, your fire and your home safe…
How to put your stove to bed for the summer
Summer is a great time to give your multi-fuel stove or wood burner some tender loving care with an annual maintenance check. Ensuring it’s in perfect working order now means you’ll be able to use it straightaway during that first cold night of winter.
How to prevent your stove glass from turning black
Here's some advice on what to do if the stove glass on your appliance starts to blacken with a layer of soot or dirt.
How to stay safe from Carbon Monoxide
Everything you need to know about staying safe from Carbon Monoxide
How should I store my coal?
When it comes to storing coal, sometimes it’s good to think outside the box... or the bunker!
Returns & Refunds
Your 14-day money back guarantee
If you're not completely satisfied with the goods you receive, we'll offer you a money back guarantee.
Returning an item
If you are not satisfied with your purchase for any reason, please contact us within 14 days of receipt on the telephone number displayed at the top of this website. We will arrange to collect the goods and process a refund. We will refund you in full within 14 days of collecting the goods, providing goods are returned unused and in original packaging and condition.
We will only refund you using the same credit or debit card used to pay for the goods.
Exchanging an item
To exchange an item please visit your nearest cash & carry depot where you’ll be able to exchange your order on the spot (subject to availability).
If you prefer to use our other returns methods, simply return the unwanted item following our returns procedure and place a new order online for the product you'd like. It may take up to 14 days for the refund for your original product to be processed, from the date you send it back to us.
How long do I have to exchange a product?
In line with our returns policy, you have up to 14 days to exchange a product from the date of purchase or the date you received your order.
Refund policy
If you cancel your order before it is despatched, we will refund you in full within 14 days of being informed of your decision to cancel.
If you decide to return your order, we will refund you in full within 14 days of collecting the goods, providing goods are returned unused and in original packaging and condition.
We will only refund you using the same credit or debit card used to pay for the goods.
Orders
Cancellation form
Missing, incomplete or damaged orders
If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately; please allow a little extra time before contacting us.
For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period please email our customer service team or call us on the telephone number displayed at the top of this website.
Prices and Payment
Payment Information
We accept many different types of payment.
Pricing
With over 40 delivery depots nationwide, we are the only online coal and firewood supplier who does not regularly need to rely on other companies to handle the delivery. For all products up to 50kg in weight, our dedicated delivery drivers will deliver direct to your log store or coal bunker, saving you the trouble of having to move product yourself.
As the UK's premier supplier of coal, smokeless coal and firewood we are able to offer our customers a number of ways to save money. These include:
- A choice of Good, Better or Best in most product categories, allowing our customers to choose the product that best suits their needs and their budget
- Volume discounts on most products, so the more you buy - the more you save
- Loyalty points worth 1p for every £1 spent, that can be redeemed against future purchases
- Regular special offers and promotions throughout the year. The largest and most generous of which is our Summer Sale that runs from May to September, which offers our customers significant savings on the normal winter price. By delivering your fuel in our less busy period, we can reduce our costs which we then pass on to you in the form of lower prices.
How our loyalty points scheme works
In order to offer you our deepest discounts possible we will be ending our loyalty points scheme 29th September 2019
VAT
All prices displayed include Value Added Tax (VAT).
VAT on solid fuel for domestic home heating purposes is calculated at 5%.
VAT for all other products is calculated at the standard rate of 20%.
Refer a friend and we’ll give you both 10% off
Tell your friends about us and we’ll not only give them 10% off their first order, we’ll also give you 10% off your next order over £50.
It couldn’t be easier. Tell them in person to use just your name, or share by email, Facebook or Messenger.
Quality Assurance
Approved Coal Merchant
We are members of the Approved Coal Merchants Scheme (ACMS for short). All ACMS approved coal merchants have signed up to follow a Consumer Charter.
Get the best! Get HETAS Approved Fuels!
HETAS is the official body recognised by the government to approve all solid fuel domestic heating appliances, fuels and services as being safe and fit for purpose.
Supporting FSC® Certified Products
When you see the FSC® logo on a product you know that the trees used to make it are replaced or are allowed to regenerate naturally, thus conserving natural woodlands for future generations.
Made in the UK
CPL is proud to be a UK-based manufacturing company.
What is the Ready to Burn Scheme?
The Ready to Burn scheme, which is backed by the government, is designed to promote the burning of dry firewood.
Health and Safety
What are the problems of burning wet wood?
Burning wet firewood can result in two very serious problems associated with condensation in the chimney.
How to keep your fire and chimney safe
Simple steps that will help keep you, your fire and your home safe…
A customer's tale: The true cost of burning wet wood
We sometimes hear stories from our customers, who have tried to save themselves a few pennies by collecting their own firewood from the local woods, or buying it cheap off the back of a lorry.
How to stay safe from Carbon Monoxide
Everything you need to know about staying safe from Carbon Monoxide
Air Quality
Smoke emissions from residential buildings
There have been a number of high profile headlines in the national press recently regarding the smoke emissions from wood burning in residential areas, particularly in and around London, and that one solution under consideration was the banning of wood burning stoves.
The Clean Air Act and Smokeless Zones explained
In the past, many towns and cities of the UK suffered with terrible smog, caused by the widespread use of coal fires in homes. The Clean Air Act, introduced in 1956 was one of several government measures introduced to help reduce smoke pollution and ...
Government calls for cleaner, more efficient fuels in air quality report
Last winter the UK’s high air pollution levels were making national headlines and it certainly felt like history could be repeating itself.
Tackling air pollution whilst enjoying the healthy glow of a fire
Air pollution in towns and cities is an increasing concern for citizens, health professionals, consumers and the media.
About Us
Why buy from CPL?
Here are the top 5 reasons why we should be your first choice fuel supplier. These aren't in any particular order, but will give you an insight into what makes our business so special.
CPL Coal Merchants
CPL Distribution is the UK's leading coal merchant, supplying coal products to thousands of households throughout England and Wales.
A fascinating timeline of CPL's history
There's a long and detailed history behind the company we are today. From our humble beginnings way back in 1731 we have grown and developed to be the UK's leading coal merchant and supplier.
Britain's Premier Solid Fuel Suppliers
As the UK’s leading coal merchant, we are always striving to make the purchasing of coal, solid and smokeless fuels online, or by telephone, as simple and hassle free as possible. Our range encompasses not only market leading smokeless fuels, such ...
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Useful links
As the leading UK coal merchant we provide the following links on the formation, extraction and use of coal, safe practice when using and maintaining a solid fuel system and approved bodies who regulate the services you will need if you have a solid fuel appliance in your home.
Trade enquiries
CPL supply multi-site retailers and small independents across the UK with an all year round offering of coal, smokeless fuels, firewood, charcoals and related items. The majority of the brands that we distribute are nationally recognised and seen as the market leaders.
International Coal Delivery Service
We supply our fantastic range of products to a wide number of countries worldwide. To find out whether we are able to deliver internationally to you, please contact Customer Services on the number above.
Copyright
The copyright and all other intellectual property in this website and its contents are owned by, or licensed to CPL Distribution Ltd.
You are entitled to view this website, download and use information on the site and print out a single hard copy of any part of the site solely for your own use. Any other use is strictly prohibited without CPL Distribution's prior written consent.
Privacy policy
Head Office Directions & Map
Head Office:
CPL Distribution Ltd.
Westthorpe Fields Road
Killamarsh
Sheffield
S21 1TZ