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Frequently Asked Questions

Fuels

  1. What is smokeless coal?
  2. Why choose smokeless fuel?
  3. What are renewables in coal?
  4. How are you making your fuel greener?
  5. What’s the fuel with the least CO2 emission?
  6. What is the best fuel for me?
  7. What’s the best value fuel?
  8. Where does Coals2u get its fuel from?
  9. Where are there coal reserves?
  10. What’s the difference between Homefire and Homefire Ovals?
  11. What’s the difference between economy coal, house coal and premium coal?

Orders

  1. What is the best way to order my coal?
  2. Where do I enter the voucher code?
  3. I’ve not received my confirmation email, what should I do?
  4. Where is my solid fuel order?
  5. Do you deliver at the weekend?
  6. Do you deliver across the UK?
  7. Can I return my products?

Appliances

  1. What is the best fuel to use on my appliance?
  2. What's the best way to start a fire on my appliance?
  3. What are the benefits of a multi-fuel stove?
  4. Does my fire need ventilation?
  5. Will I need to get my chimney swept?
  6. How often do I have to clean out my stove or fire?
  7. How much heat do I require for my room?
  8. Does all of the heat go up the chimney?

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Fuels

1. What is smokeless coal?

Smokeless coal is a solid fuel that has been developed and manufactured, using a combination of naturally occuring materials, to emit less than 5 grams of smoke per hour when burnt. Our laboratories carry out extensive testing to make sure that it the smokeless coal meets the required standards, without losing any of its heat and longevity.


2. Why choose smokeless fuel?

Smokeless fuel is more environmentally friendly than traditional house coal, as it emits much less smoke and carbon dioxide out into the atmosphere. Smokeless fuel emits, on average, 80% less smoke and up to 25% less carbon dioxide than ordinary house coal. Click here for more information about the benefits of smokeless fuel.


3. What are renewables in smokeless coal?

When we refer to renewable, we mean a source of energy that isn’t depleted by use. In terms of smokeless coal, it is ingredients such as molasses, which is replaced back into the environment as we use it. The idea behind this is that smokeless coal can become more environmentally friendly if we include more renewable fuels, as we can manage the process of replacing them.


4. How are you making your fuel greener?

We are constantly tweaking and testing our smokeless coal to ensure that it is the greenest and cleanest it can be. This includes the adding of renewable energy into the briquettes, without compromising on the performance of the coal. Through our laboratories we invest a great deal of time and money into ensuring that we lead the way for environmentally friendlier smokeless coal. We are producing products consisting of up to 50% renewable products – the most eco-friendly smokeless coal available in the world.


5. What’s the fuel with the least CO2 emission?


Ecoal 50 is the world’s first coal to be made with 50% of materials from renewable sources, With 25% less carbon dioxide emissions and a longer burning time than ordinary house coal.


6. What is the best fuel for me?


This entirely depends on your specific situation – particularly how often you burn fuel and what type of appliance you use. For instance, if you are using a multi-fuel appliance then burning Ecoal50 would produce a high heat output for a long time, whilst still being kinder to the environment. Browse through the website or use our Fuel Chooser to find out the best fuels by appliance.


7. What’s the best value fuel?


It’s worth noting that the cheapest fuel does not always represent the best value. For instance, ordinary house coal may be less expensive but will not produce anywhere near the sort of heat output and length of burn time that a premium smokeless coal like Homefire will. It’s important to keep this in mind, as products such as Homefire last around 40% longer than house coal – meaning that you do not have to replenish the fire as often.


8. Where does Coals2u get its fuel from?


We have a large manufacturing plant at Immingham that produces hundreds of thousands of tonnes of solid fuel each year. At the plant the expert team blend together a range of raw materials to make each different type of fuel, altering the ingredients or their amount in order to create each individual product.


9. Where are there coal reserves?


Whilst the UK used to be a major player in the coal mining industry, production on these shores has reduced heavily over the past century. There are still some operating coal mines and open cast mines dotted around the country. Nations such as China, the United States, Russia and India now produce the majority of the coal, as these expansive regions include the most coal reserves.


10. What’s the difference between Homefire and Homefire Ovals?


Apart from their shape, with Homefire Ovals taking the form their name suggests, there are a few differences between the premium product and their oval-shaped counterpart. Although both are from the high performing Homefire range, the premium product has an increased burn time and heat output.


11. What’s the difference between economy coal, house coal and premium coal?


Due to the wide range of coals on the website, there is often some confusion about the types of coals and differences between them. Economy coal is the most basic coal, as it comes in its natural form and provides a weaker performance. House coal is similar to economy, but produces a better performance and heat output. Premium coal is larger and also provides a strong heat output whilst burning for a good amount of time.

 

Orders

1. What is the best way to order my coal?


The simplest way to place an order is right here on our website. All you need to do is select the products you need and add to your basket. Through a few quick clicks of a button you can fill up your basket and checkout, it’s as easy as that. Alternatively, you can call our helpful, UK-based team on 0845 450 1474.

2. Where do I enter the voucher code?

Once you have chosen your desired fuels you can enter your voucher code by viewing your shopping basket. Please note that the voucher code must be entered before you reach the checkout.


3. I’ve not received my confirmation email, what should I do?


When making orders we advise you to add orders@coals2u.co.uk to your email inbox. If you still don’t receive the confirmation email then check your junk mail to see if it is there. Failing that, you can see your order by visiting the ‘My Account’ link at the top of the page, and then clicking the ‘Orders’ tab. If your order is not displaying on this page then please email us at feedback@coals2u.co.uk.


4. Where is my solid fuel order?


Standard delivery is 5-7 working days during the summer months, unless otherwise stated within the product description.


5. Do you deliver at the weekend?


Deliveries are normally made during weekdays, throughout the day.


6. Do you deliver across the UK?


We deliver to 80% of the UK. However, if we are unable to reach your property then we will notify you and provide a full refund. We deliver to the majority of mainland England and Wales.


7. Can I return my products?


If you are not satisfied with your purchase then you can contact us within 14 days for a full refund. Please keep in mind that products must be returned in the original packaging and condition.

 

Appliances

1. What is the best fuel to use on my appliance?

Each appliance, including open fires, has certain fuels that are suitable to use with them. Burning the right fuel not only protects your appliance from unnecessary damage but also greatly improves the efficiency of the fuel you are burning. Take a look at our Fuel Chooser page to find out which fuels are best suited to your appliance, and the individual characteristics you can expect from these fuels.


2. What’s the best way to start a fire on my appliance?

Although most of us will be able to start a fire if required, there are a number of steps you can take to make sure that you create the perfect fire to warm your home. Please bear in mind that coal fires and log fires require slightly different techniques. To make it easier for you we’ve put together some video guides, please see our ‘How to light a coal or log fire’ page to find out more.


3. What are the benefits of a multi-fuel stove?


A multi-fuel stove is generally much more efficient than an open fire, producing a higher heat whilst requiring less fuel in order to do so. A major benefit is that a multi-fuel stove will burn a variety of fuels, and you can burn these individually or alongside each other to get the desired heat and fire life. We’d recommend that you use smokeless fuels, such as Homefire Ecoal50, or Kiln Dried Logs in your multi-fuel stove.


4. Does my fire need ventilation?


All open fires require a form of ventilation in order for the fire to burn properly. Without a supply of air the fire may burn incorrectly, fail to light or produce toxic combustion products. A lack of ventilation may also cause damage and reduce the effectiveness of the flue or chimney.


5. Will I need to get my chimney swept?


We’d always advise that you get an existing chimney or flue swept, or at least checked, before you begin using a new fire or appliance. This will ensure there is no damage, blockage or issues that may prevent you from using your fireplace effectively.  Thereafter, we would recommend that the chimney is swept at least once a year, more if your fire is used regularly.  Take a look at our looking after your fire and chimney page to learn more.


6. How often do I have to clean out my stove or fire?


A solid fuel stove should be riddled and the ash removed daily, ideally. Of course this depends on the usage of the appliance and how much ash is left over from each fire you light.


7. How much heat do I require for my room?


The amount of heat you require depends on the size and shape of room. A number of factors, such as level of insulation, window size and ventilation rate will all affect the amount of heat you can retain in your room.


8. Does all of the heat go up the chimney?


The level of heat that escapes up the chimney is usually dependent on the efficiency of the fire or stove. If the fire is 70% efficient, then 30% of the energy produced will be ‘lost’ up the chimney. If your chimney or flue is not working correctly than this may adversely affect the efficiency of the fire or appliance.

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