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Your 14-day Money Back Guarantee

We manufacture and distribute some of the best smokeless fuels and firewood available in the UK.  That’s why we’re happy to offer you a Money Back Guarantee, if you are not completely satisfied with the goods you receive.

Simply contact us to tell us you’re not satisfied and we’ll arrange the return and organise for a replacement product or a refund – you tell us which you would prefer.

You have up to 14 days from when you receive your goods to take advantage of our Money Back Guarantee.  You don’t need to tell us why you wish to return the goods, but it would help us improve if you did.

To get a refund, the goods need to be in their original packaging and in a re-saleable condition.  We can’t offer a refund on any products that you have used.  We reserve the right to make a charge for the return of goods.  Please see our full terms & conditions for more information

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Delivery to Fireside

We deliver the traditional way. Bagged coal and firewood (up to 50kg) are delivered exactly where you need them. In your fuel store or even by the fireside

Kerbside Delivery

Orders over 50kg (bulk bags, pallets or crates) are delivered as close to where you want as possible, which may be the kerbside

Delivery is included in the price

The cost of delivery is included in the price of the goods

Hassle free returns

In the unlikely event that you're not happy with your order, it can be returned within 14 days by arranged collection

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Why am I being asked for my postcode?

We supply all throughout the UK, so knowing your postcode means we can select the right local merchant and give you the best price!