Your 14-day money back guarantee
We manufacture and distribute some of the best smokeless fuels and firewood available in the UK. That’s why we’re happy to offer you a Money Back Guarantee, if you are not completely satisfied with the goods you receive.
Simply contact us to tell us you’re not satisfied and we’ll arrange the return and organise for a replacement product or a refund – you tell us which you would prefer.
You have up to 14 days from when you receive your goods to take advantage of our Money Back Guarantee. You don’t need to tell us why you wish to return the goods, but it would help us improve if you did.
To get a refund, the goods need to be in their original packaging and in a re-saleable condition. We can’t offer a refund on any products that you have used. We reserve the right to make a charge for the return of goods. Please see our full terms & conditions for more information