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Returns & Refunds

This is the description for the Returns process

If you're not completely satisfied with the goods you receive, we'll offer you a money back guarantee. Read more

Returning an item
Exchanging an item
Refund policy
Did you find what you were looking for?

Only use the form below to ask a question about this specific product.
For all non-product related enquires please use our contact form (https://www.coals2u.co.uk/contact-us-coals2u)

Delivery to Fireside

We deliver the traditional way. Bagged coal and firewood (up to 50kg) are delivered exactly where you need them. In your fuel store or even by the fireside

Kerbside Delivery

Orders over 50kg (bulk bags, pallets or crates) are delivered where you want, or to the kerbside

Free Delivery on Orders over £50

Spend over £50 and your order is delivered for free to mainland England and Wales

Hassle free returns

In the unlikely event that you're not happy with your order, it can be returned within 14 days by arranged collection

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Why am I being asked for my postcode?

We supply all throughout the UK, so knowing your postcode means we can select the right local merchant and give you the best price!