Why am I being asked for my postcode?
We supply all throughout the UK, so knowing your postcode means we can select the right local merchant and give you the best price!
Exchanging an item
To exchange an item please visit your nearest cash & carry depot where you’ll be able to exchange your order on the spot (subject to availability).
If you prefer to use our other returns methods, simply return the unwanted item following our returns procedure and place a new order online for the product you'd like. It may take up to 14 days for the refund for your original product to be processed, from the date you send it back to us.
How long do I have to exchange a product?
In line with our returns policy, you have up to 14 days to exchange a product from the date of purchase or the date you received your order.
Only use the form below to ask a question about this specific product.
For all non-product related enquires please use our contact form (https://www.coals2u.co.uk/contact-us-coals2u)